Teambuilding Communication


Anger and violence in the workplace

A problem no employer can afford to ignore

More than half of office staff in the UK claim they have become so angry at work they have nearly punched a colleague.

A survey conducted in 2002 by recruitment agency Pertemps found that 53 per cent of office staff had nearly resorted to violence at work. The main cause of anger for 64 per cent was loudmouthed colleagues who shouted across the office and talked over other people in meetings.

The survey showed that 60 per cent of respondents lost their temper regularly at  work. Men shouted more often than women (67 per cent compared to 46 per cent), but women had the strongest desire to hit people who had upset them (51 per cent compared to 39 per cent).

Asked how they coped with anger, nearly a third of respondents (31 per cent) said they ignored the person responsible. Nearly three quarters (74 per cent) of  employees said they were less productive when in a bad mood and 15 per cent worked slower when their boss was angry for fear of making a mistake.

Eighty one per cent of workers believed that anger in the workplace had a detrimental effect on morale. Longer hours, more responsibility and tight deadlines had increased the number of office rage cases they had encountered over the last couple of years. According to the British Crime Survey, there are 1.3 million incidents of violence at work in the UK every year.

There are several pieces of legislation relating to violence in the workplace, including the Health and Safety at Work Act 1974. It is important that employers are aware of their responsibilities in this area. Angry and violent behaviour can be dangerous, de-motivating and stressful for all  concerned.

We advise companies to consult regularly with staff, identify potential sources of conflict and try to diffuse it early.

At TCLuk Training we specialise in helping people to understand the causes of conflict in the workplace, and we provide lasting solutions.

In particular, our fun and engaging teambuilding days help people to communicate better. We also can help in such areas as delegation, time management, project management, appraisals and supervisions, and much more.

As well, our NVQs offer nationally recognised qualifications to help your staff work more productively.

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