Pukka Pies was facing the
common problem of wanting to promote from
within, with an abundance of
candidates who were technically proficient
but who had no training in team leadership. Moreover, many of
these
employees had been out of formal education for many years, and the
prospect of "going on a course"
was daunting. What was needed was a
combination of skills-based training and confidence building
We began with an introductory
level 2 certificate in Team Leading. Participants quickly overcame
their
anxieties, and all were successful. This gave most the
confidence
to go on and complete the full
level 2 in
Team Leading.
The results were dramatic. Because of our personalised approach
to
training, participants reported that they
had grown in confidence about
their ability to learn. They have also put their new skills into
practice, and the
HR manager reports a significant reduction in
personnel issues that she has to deal with herself. These issues
are
now being dealt with by line managers. Morale and productivity have
improved immensely as a result.
Case Study – Derbyshire Care and
Home Support
Derbyshire Care and Home Support provides
supported housing to a wide range of residents in a variety of settings
in Derbyshire.
The organisation has grown tremendously and
now has three offices within the county.
Senior staff are between two of the offices,
with the third as a dedicated training and resource facility.
The organisation is facing major change. We
worked with the CEO to create a leadership and management programme for
the Senior Staff to brush up their skills, get projects completed which
have been languishing, and to improve working together.
The results of the eight-week course – given
in half days – were excellent. All projects met or exceeded their
objectives. All participants noticed improvements in their working
together and staff management. Margaret Palfreyman, Head of Operations,
Derbyshire Care and Home Support, had this to say in the programme
evaluation:
"Excellent programme highlighting visionary
leadership skills with full team participation to take the organisation
forward."
Case study – Touchstone Housing
Association
Touchstone Housing Association is part of
the Keynote Housing Group. Touchstone Housing provides 25,000 housing
units in the Midlands area. We met with the Regional Housing Manager in
Leicester and determined her need was for an independent audit of
Touchstone’s floating support team in Leicester to find any areas of
weakness before the Supporting People review.
We interviewed her staff and reviewed policy
and procedure documents. Our report highlighted areas for improvement,
and provided Touchstone with a training needs analysis for the team as
well as highlighting areas of excellence.
|
