Q. What
is the guarantee exactly?
A. We offer two
guarantees. For our Institute of Leadership and Management (ILM)
courses, we make the following pledge: You will pass or we will
refund the course fees. For our other programmes, we agree
outcomes with you at the
start, and we guarantee that you will meet those outcomes.
Q. So is
this
just another of these internet offers to get a diploma without doing
any work?
A. Not at all! To claim on the guarantee you must have completed all
the coursework and assessments, including any resits if necessary.
Q. Do
you just
pass everyone so you never have to honour the guarantee?
A.
We can't do that! As an ILM centre, we have to maintain recognised
national standards. Except for the introductory levels, coursework is
assessed by an independent verifier, so any discrepancies would quickly
come to light. Spot checks are also made at all levels, and we would
lose our right
to offer qualifications if we passed people who had not made the grade.
Q. How
can you
be so certain that participants will pass?
A. Our personalised service gives
students an edge. We have found that our teaching methods work with
people of all abilities and all ages. We have taught people who have
been out of formal education for 30 years and more, and right from the
start we help people grow in confidence about
their ability to learn.
We
also
believe in forming lasting
relationships. Our clients
value our ongoing support. We offer phone and email support for the
duration of the course.
But
if a participant does not pass, we
will honour the guarantee
without question.
Taking
one of our courses really is risk-free.
This
brief FAQ
should answer all your questions about our guarantee,
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